Southwest Cleaning Complete Janitorial Service

How Team-Building Cemented Our Janitorial Success in Texas

One of the questions we are asked regularly is how we became successful in the janitorial industry in Texas. We are proud to have a high client retention rate of 95% (supposedly unheard of in our industry) and many of our 155 employees have been with us for more than 10 years. We realized early on in this business that we couldn’t build a great company by focusing solely on clients and ignoring our people. We would like to share some of our secrets to success.

We Put Our Employees FIRST

Many companies and business owners put an enormous amount of thought into whether or not their customers are satisfied. Of course this is important – the customers bring us business. What is oftentimes overlooked is that the “internal customer,” (the employees), keep us in business! An effective manager of a janitorial company can determine that when customers are unhappy, it is really a symptom of our employees being unhappy. At Southwest Cleaning, our belief – which has since become our policy, is that we treat our employees in ways that make them feel respected and appreciated. What we have discovered is that this in turn reflects on the way they then treat the customers of Southwest. Attempting to satisfy our customers without giving thought to our "internal customer" is like a diabetic trying to control their illness with insulin injections and paying no attention to their diet. The supreme client retention we are experiencing is in actuality, a symptom of happy employees!

Methods and What Matters Most

Put yourself in their shoes. Have you ever taken the time to consider what you are asking your staff to do? For instance, is this a task that you would like to do? Are you asking them to attend a location that is far from their home? Is this particular employee a good fit for the customer? One thing we attempt to do at Southwest rather than just place staff members with our customers at random is to put each specific individual in a situation where they are most likely to be successful. Don’t set your employees up for failure – always look for a successful, sustainable situation!

Pose questions to your employees. Take the time to ask your employees questions that matter to them. These are the people that work with your customers on a daily basis. Not only are they accustomed to the various challenges that arise; they can come up with the best solutions to these situations. If given the opportunity, your employees will surprise you! We have found in our janitorial business in Texas that many times people are more apt to work hard at something whenever they can make a contribution by providing their own feedback.

This is only a portion of our team-building strategy at Southwest Cleaning. You can expect a continuation of this blog post next week! What do YOU do with and for your employees that contributes to the success of your janitorial cleaning company?



Choosing The Right Cleaning Service

July 8th, 2011

When considering a company for your office cleaning it is important to take your time and do your homework.  While there are many companies that offer janitorial services in Lubbock, not all are the same.  Consider these tips when making your decision:

1. Ask For References.
Ask any janitorial company for references then call each one.  Talking to other business owners about their experiences will tell you a lot about the company.  We always provide references to prospective clients and encourage you to check us out.

2. How Long Have They Been In Businesses?
Don't fall for the low bid, fly-by-night companies.  We have been in business since 1991 and many of our contracts have been with us for more than 10 years.

3. Are They Trained, Uniformed Professionals?
You should feel very comfortable with the crew assigned to your facility.  Our commercial cleaning service employees receive an orientation and are thoroughly trained in our support center before they set foot in your business.  Many of our valued team members have been with us for years.  Our people are easy to recognize by their work and appearance.

4. Do They Offer A Complete Solution?
At Southwest Cleaning we are a complete janitorial service – from the construction cleanup phase to your regular ongoing janitorial to your periodic cleaning tasks, we handle everything.  We offer day porter solutions as well.  When it comes to the care of your facility, we're your solution.

5. Are They Locally Managed?
Knowing where the management lives and works makes a huge difference.  All our clients are visited monthly by our management team that lives and works right here in Lubbock.  Don't fall into the trap of a national chain that sends you to a call center halfway around the world when you need something.